Vera brings clarity to customer conversations

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Intelligence That Brings Clarity to Every Customer Call

We analyze every customer call to deliver automated quality checks, match support SOPs and performance intelligence.

How Vera Fits Into Your Workflow

A simple way to review every conversation for quality and compliance — without changing how your team works.

Analyzing ongoing
call…

SOP Followed

Regulation Violations

Average Hold Time

Customer Sentiment

User Queries Resolved

Analyzing ongoing
call…

SOP Followed

Regulation Violations

Average Hold Time

Customer Sentiment

User Queries Resolved

Analyse

Smart Analyzing

Vera analyses conversations end-to-end, checking SOP adherence, risk, resolution quality, and customer sentiment.

Designed Around Your SOPs

We configure Vera around your SOPs, compliance requirements, and edge cases, so every evaluation matches real expectations.

Customer Support Call SOP v2.3
1. Agent must greet the customer and
  clearly state their name and
  department within the first 10 seconds
  of the call.
2. Agent must verify customer identity
  before discussing account-specific
  information.
3. Agent must not promise refunds,
  reversals, or timelines
  outside documented policy.
4. If the customer expresses frustration,
  confusion, or dissatisfaction more
  than once, the agent must
  acknowledge it explicitly
  before proceeding.
5. Any payment, refund, or billing-related
  issue must be followed by a clear
  summary of next steps before
  ending the call.
6. Mandatory disclosures must be
  read verbatim when discussing
7. financial products, pricing,
  or eligibility.
8. Agent must escalate the call if:
  - The customer asks
    for a supervisor
  - Legal or regulatory language
    is used
  - The issue cannot be resolved
    within defined scope
9. Agent must confirm resolution
  and ask if there is anything else
  they can help with
  before closing the call.
10. Call notes must accurately
  reflect the outcome and any
  commitments made.
Customer Support Call SOP v2.3
1. Agent must greet the customer and
  clearly state their name and
  department within the first 10 seconds
  of the call.
2. Agent must verify customer identity
  before discussing account-specific
  information.
3. Agent must not promise refunds,
  reversals, or timelines
  outside documented policy.
4. If the customer expresses frustration,
  confusion, or dissatisfaction more
  than once, the agent must
  acknowledge it explicitly
  before proceeding.
5. Any payment, refund, or billing-related
  issue must be followed by a clear
  summary of next steps before
  ending the call.
6. Mandatory disclosures must be
  read verbatim when discussing
7. financial products, pricing,
  or eligibility.
8. Agent must escalate the call if:
  - The customer asks
    for a supervisor
  - Legal or regulatory language
    is used
  - The issue cannot be resolved
    within defined scope
9. Agent must confirm resolution
  and ask if there is anything else
  they can help with
  before closing the call.
10. Call notes must accurately
  reflect the outcome and any
  commitments made.

Customer Support Call SOP v2.3
1. Agent must greet the customer and
  clearly state their name and
  department within the first 10 seconds
  of the call.
2. Agent must verify customer identity
  before discussing account-specific
  information.
3. Agent must not promise refunds,
  reversals, or timelines
  outside documented policy.
4. If the customer expresses frustration,
  confusion, or dissatisfaction more
  than once, the agent must
  acknowledge it explicitly
  before proceeding.
5. Any payment, refund, or billing-related
  issue must be followed by a clear
  summary of next steps before
  ending the call.
6. Mandatory disclosures must be
  read verbatim when discussing
7. financial products, pricing,
  or eligibility.
8. Agent must escalate the call if:
  - The customer asks
    for a supervisor
  - Legal or regulatory language
    is used
  - The issue cannot be resolved
    within defined scope
9. Agent must confirm resolution
  and ask if there is anything else
  they can help with
  before closing the call.
10. Call notes must accurately
  reflect the outcome and any
  commitments made.
Customer Support Call SOP v2.3
1. Agent must greet the customer and
  clearly state their name and
  department within the first 10 seconds
  of the call.
2. Agent must verify customer identity
  before discussing account-specific
  information.
3. Agent must not promise refunds,
  reversals, or timelines
  outside documented policy.
4. If the customer expresses frustration,
  confusion, or dissatisfaction more
  than once, the agent must
  acknowledge it explicitly
  before proceeding.
5. Any payment, refund, or billing-related
  issue must be followed by a clear
  summary of next steps before
  ending the call.
6. Mandatory disclosures must be
  read verbatim when discussing
7. financial products, pricing,
  or eligibility.
8. Agent must escalate the call if:
  - The customer asks
    for a supervisor
  - Legal or regulatory language
    is used
  - The issue cannot be resolved
    within defined scope
9. Agent must confirm resolution
  and ask if there is anything else
  they can help with
  before closing the call.
10. Call notes must accurately
  reflect the outcome and any
  commitments made.

Seamless Integration

Vera plugs into your current call stack and starts analyzing conversations without changing how agents work.

Vera

Your stack

Vera

Your stack

Turning QA Into Action

Vera surfaces QA findings in one place so teams can review issues, make decisions, and take action with clarity.

Calls Flagged

27 Pending Review

SOP Gaps

27 Questions requiring updates

Regulatory & Policy Checks

All reviewed!

Calls Flagged

27 Pending Review

SOP Gaps

27 Questions requiring updates

Regulatory & Policy Checks

All reviewed!

Benefits

Why Teams Use Vera for Intelligence

See how Vera improves quality, compliance, and visibility across every customer conversation.

Full QA Coverage

Review 100% of calls instead of spot-checking 5–10%. Vera analyzes every conversation so nothing slips through.

Full QA Coverage

Review 100% of calls instead of spot-checking 5–10%. Vera analyzes every conversation so nothing slips through.

Full QA Coverage

Review 100% of calls instead of spot-checking 5–10%. Vera analyzes every conversation so nothing slips through.

Fewer Compliance Risks

Automatically detect missed disclosures, risky statements, and policy violations before they turn into escalations or fines.

Fewer Compliance Risks

Automatically detect missed disclosures, risky statements, and policy violations before they turn into escalations or fines.

Fewer Compliance Risks

Automatically detect missed disclosures, risky statements, and policy violations before they turn into escalations or fines.

Better Agent Performance

Spot where agents struggle, go off-script, or lose control of the conversation — and coach with real examples, not guesses.

Better Agent Performance

Spot where agents struggle, go off-script, or lose control of the conversation — and coach with real examples, not guesses.

Better Agent Performance

Spot where agents struggle, go off-script, or lose control of the conversation — and coach with real examples, not guesses.

Lower QA Costs

Cut manual review time and cost without cutting quality. Vera replaces hours of listening and reading with instant analysis.

Lower QA Costs

Cut manual review time and cost without cutting quality. Vera replaces hours of listening and reading with instant analysis.

Lower QA Costs

Cut manual review time and cost without cutting quality. Vera replaces hours of listening and reading with instant analysis.

Clearer Insights, Not Metrics

Go beyond dashboards. Understand why calls fail, where friction happens, and what actually improves outcomes.

Clearer Insights, Not Metrics

Go beyond dashboards. Understand why calls fail, where friction happens, and what actually improves outcomes.

Clearer Insights, Not Metrics

Go beyond dashboards. Understand why calls fail, where friction happens, and what actually improves outcomes.

Scales With Your Team

As call volume grows, QA stays consistent. Vera scales automatically without hiring more QA.

Scales With Your Team

As call volume grows, QA stays consistent. Vera scales automatically without hiring more QA.

Scales With Your Team

As call volume grows, QA stays consistent. Vera scales automatically without hiring more QA.

FAQs

We’ve Got the Answers You’re Looking For

Quick answers to your AI automation questions.

What does Vera AI actually do?

Does Vera replace customer support agents?

How is this different from chatbots or voice AI agents?

Is Vera safe for regulated or high-risk environments?

How does Vera integrate with our existing setup?

What does Vera AI actually do?

Does Vera replace customer support agents?

How is this different from chatbots or voice AI agents?

Is Vera safe for regulated or high-risk environments?

How does Vera integrate with our existing setup?

What does Vera AI actually do?

Does Vera replace customer support agents?

How is this different from chatbots or voice AI agents?

Is Vera safe for regulated or high-risk environments?

How does Vera integrate with our existing setup?

Review 100% of conversations without hiring more QAs.

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